Junker, the circular economy app already a benchmark in the waste sector, is extending its engagement model to include water services, becoming a truly single channel between citizens and multi-utilities.
Now the water service is also in the app
Created to support municipalities and managers in communicating about waste separation and environmental services, Junker now includes a section dedicated to water, integrating the water topic into the same digital ecosystem already used for waste management.
The logic is B2B2C: the operator activates Junker to communicate with its users; the app becomes a digital helpdesk always in the pocket, where citizens can find information and services for waste and water in a single place.
No need for a new app, it’s all in Junker
Junker is already available in thousands of municipalities and has received millions of downloads and searches: this allows multi-utilities to tap into an existing user base, trained in the use of digital channels, without having to build a new app and related community from scratch.
What you’ll find in the Water Service section
In the new section dedicated to water services, citizens can monitor consumption and bills, submit self-readings, file reports and complaints, and receive advice and best practices for conscious use of the resource.
The goal is twofold: to improve the customer experience and, at the same time, guide people towards more sustainable water behaviors.
And for the multiutility?
For the water utility, this means:
- real-time communication,
- data traceability,
- greater transparency (in line with ARERA requirements),
- resource optimization,
- increased customer satisfaction.
What users said
But do citizens really want the water info in Junker?
An in-app survey with over 10,400 responses says yes:
82.4% of users said they were interested in receiving information and services related to water in Junker.
The information priorities are clear: at the top is interest in the water quality in their area, followed by work and service interruptions, clarifications on rates, and circular best practices.
Interest is also high regarding operational services: reports and complaints, a reserved area for bills and payments, service requests, and self-reading meters are all areas where users request features directly in the app.
Yes to educational contents too:
The survey also confirms a strong desire for educational content: over 70% of users would like to receive more frequent quizzes and advice on water management and best practices related to this topic, and nearly two-thirds want more communications dedicated to water sustainability.
This is a sign that water, if well-spoken about, can benefit from the same engagement model already successfully tested for waste management.
The pilot project with BEESELF
This is the context for the pilot project with BEESELF, Terranova’s self-service portal for water service customers. BEESELF is the online hub where users manage contracts, bills, payments, requests, and self-readings. Integrated with Junker, it creates a unique digital ecosystem where the app and web area work together to offer a consistent, seamless, and multi-service experience.
